WHY CHOOSE US
Frequent Asked Questions
At Connected Care Support, we want to make your experience with us as smooth as possible. Below are some of the most common questions we receive about our NDIS services, along with answers to help you get started.
What if I need to cancel or change a service?
No problem! Just let us know as soon as possible by calling +61 0470 448 787 or emailing info@connectedcaresupport.au. We’ll adjust your plan flexibly to suit your schedule or changing needs.
How do you protect my privacy?
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your personal and sensitive information is securely stored, only used for your care, and never shared without consent unless required by law. See our Privacy Policy for details.
Can family members or carers be involved?
Absolutely! We encourage family or carer involvement where it benefits you. They can join planning sessions, receive training (e.g., for behaviour support), or simply stay informed—whatever works best for your support network.
How do I provide feedback or make a complaint?
We welcome your input! You can call us at +61 0470 448 787, , fill our feedback form, email info@connectedcaresupport.au, or visit our office at 4/3 Fermont Road underwood QLD 4119. For complaints, we’ll address them within 14 days.
What areas do you service?
We’re based in Springwood, Queensland, but provide NDIS support nationwide. Whether you’re local or interstate, we’ll work with you to deliver the care you need, either in-person or through coordinated services.
How can I book your services?
Booking is easy! You can call us at +61 0470 448 787, email us at info@connectedcaresupport.au, or visit our office at 4/3 Fermont Road underwood QLD 4119. We’ll discuss your needs and get you started with a personalized support plan.
How do I know if I’m eligible for your services?
If you’re an NDIS participant with an approved plan, you’re likely eligible! We support individuals with disabilities across Australia. Contact us with your NDIS plan details, and we’ll confirm how we can assist you based on your funding and goals.
What services does Connected Care Support provide?
We offer a range of NDIS disability support services, including assistance with life transitions, personal activities, travel, community participation, daily tasks, life skills development, group activities, household tasks, behaviour support, and respite care. Each service is tailored to your unique needs and NDIS plan.
